Order
All orders by telephone must be confirmed in writing or by fax, dated and signed.
Any order will only be taken into account when accompanied by all of the corresponding payment.
Pricing
Prices are inclusive of VAT, running rights included. An invoice will be attached to the shipment.
Prices valid until 12/31/2020, except change in VAT rate or other taxes and duties, and while stocks last.
Shipping fees
Transport costs are extra, they will be calculated automatically in your basket and you will find them when you confirm your order.
Delivery time
Any delays in delivery do not entitle the buyer to cancel the sale, refuse the goods or claim damages.
Transport - Parcel control
The products travel at the risk and peril of the recipient.
In the event of breakage, missing items or serious damage, it is imperative to make reservations in writing with the carrier and notify us immediately. Lost or broken bottles will only be replaced if the report is validated by the carrier.
In the case of a compliant delivery:
The buyer or recipient is then required to write the number of packages delivered on the transport slip
In the event of an anomaly:
The buyer (or recipient) is then required to write on the transport voucher precise and characterized reservations concerning the condition of the product (s) received, and to refuse the goods.
• keep a copy of the transport voucher;
• within 24 hours maximum, to notify the refusal of the product (s), by sending an email (pineau.moreau@orange.fr) or by contacting us by telephone at 09.75.43.87.68;
• declare to the carrier, by registered mail with acknowledgment of receipt, the refusal of the product (s) following transport damage.
During your absence from your home if the package is delivered to your mailbox and you notice a damage, you MUST go to your post office to have the dispute noted. This report must be made the same day as the delivery, if you do not do it the same day the post office will refuse to send you the report of deterioration and we will not be able to accede to any claim for compensation.
Likewise, if the package is delivered to you against signature and you notice any damage, this must be clearly written on the slip and you must refuse your package. Without these steps we will not be able to claim compensation.
Payment
Payment is made when ordering, by credit card or by check payable to "EURL PINEAU ET COGNAC MOREAU"
Confidentiality reserve clause
In accordance with the provisions of the law of May 12, 1980, the products ordered remain the property of EURL Pineau and Cognac Moreau until full payment of their price by the customer.
In the absence of payment for our goods in full, the Estate will be entitled to demand the immediate return of the products at the expense, risk and peril of the customer.
Other
The offers presented are only valid within the limit of available stock.
An ordered product could be sold out; with your agreement, it will in this case be replaced in your package by a similar product to be defined together.
The photos used in this site are non-contractual.